Permanent employee, Full-time, Berlin

<aside> 🎯 Customer Relations Lead

To make Clique a loveable brand in the target audience, you will focus on building strong, authentic relationships with our customers and providing exceptional value through our products and services. You will carefully qualify and tier clients to ensure we are targeting the right markets and aligning with the right customers.

By doing so, you will be able to win brand ambassadors who will actively promote and advocate for Clique, helping us to reach new markets and grow our brand. You are open minded and willing to try new strategies and tactics to achieve this goal, and you are committed to continuously improving and evolving your approach to best serve our customers and grow our brand.

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This Is What You Will Be Doing

• Define and implement a comprehensive sales strategy, including identifying unique selling points and developing effective pitch materials
• Engage with customers to understand their needs and develop long-term relationships
• Identify, segment, qualify, and tier potential customers to prioritize sales efforts and target the right markets
• Develop and implement strategies for growth management and long-term sales architecture
• Build and lead a sales team, providing guidance, coaching, and mentorship
• Track and measure key performance indicators (KPIs) and success factors, both quantitatively (such as number of closings per month and new customer development) and qualitatively (such as customer satisfaction and feedback)

You'll Fit Great With These Skills And Values

• Proven experience in front-line sales, preferably in the online marketing or SaaS industries
• Familiarity with CRM tools and technologies
• Understanding of online marketing and SaaS principles
• Experience in customer account management, particularly with SME clients
• Fluency in English, both oral and written
• Strong growth management and development skills
• Intercultural sensitivity and ability to effectively communicate with a diverse range of customers
• Resilience and a proactive, sales-driven mindset