Permanent employee, Full-time, Berlin

<aside> 🎯 Cummunity Lead

As the Customer Success Lead at Clique, your primary goal will be to ensure the success of our Tier 1 customers. This will require a deep understanding of their needs and challenges, as well as the ability to establish strong, trusting relationships with them.

In this role, you will be responsible for managing a team of customer success managers and working closely with them to provide exceptional support to our key customers. This will involve regular communication, problem-solving, and collaboration to ensure that their needs are met and that they are able to achieve their business objectives with our solutions.

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This Is What You Will Be Doing

• Initiating and following up on customer contacts
• Monitoring customer success
• Providing expert advice and support
• Translating customer requests into technical solutions
• Developing creative solutions for individual customer challenges
• Managing and coordinating social media advertising
• Building and coordinating a success department
• Creating and managing chat flows
• Tracking work time by task area

You'll Fit Great With These Skills And Values

• Extensive experience with social media advertising
• Experience managing and organizing customer contacts
• Experience with social media performance
• Experience with CRM systems
• Experience working with B2B customers and providing customer support